After Air India merges, Club Vistara will close. What will happen to your loyalty points?

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Question 1: What significant approval did Singapore Airlines (SIA) receive from the Government of India?

Answer: Singapore Airlines (SIA) received foreign direct investment (FDI) approval in its merger deal with Tata Group's Air India.

Question 2: What was confirmed by Singapore Airlines in an exchange filing?

Answer: Singapore Airlines confirmed that it had received FDI approval from the Government of India for its merger with Air India, marking another step toward the merger of Air India and Vistara.

Question 3: When was the merger deal between Air India and Vistara first disclosed?

Answer: The merger deal between Air India and Vistara was first disclosed in November 2022.

Question 4: What will happen to Vistara's frequent flyer program, Club Vistara, as part of the merger?

Answer: Vistara's frequent flyer program, Club Vistara, will be discontinued and integrated into Air India's Flying Returns program. However, Club Vistara will continue its regular operations until the integration is finalized.

Question 5: What did Vistara communicate to its members in an email on May 15, 2024?

Answer: Vistara informed its members that the integration between Air India and Vistara is ongoing, and while awaiting some regulatory approvals, Club Vistara will continue to operate until it merges with Air India’s Flying Returns program.

Question 6: How will the merger impact Club Vistara members?

Answer: Club Vistara members' accounts will be migrated to Air India's Flying Returns program once the integration is complete. Members can opt-out of the transfer if they choose, and if they do, their points and benefits will remain valid within Club Vistara until the program's dissolution.

Question 7: What will happen to members' tier status after the integration of Club Vistara and Flying Returns?

Answer: Members’ tier status will be reassigned based on the combined points from both programs. They will either retain their current status or qualify for an upgrade based on cumulative points.

Question 8: How will Club Vistara points be handled during the migration to Flying Returns?

Answer: Club Vistara points will be transferred to Flying Returns at a 1:1 ratio and will remain valid for at least one year after migration.

Question 9: What will happen to bookings made using Club Vistara points?

Answer: All bookings made using Club Vistara points will be transferred to Flying Returns, with updated flight details provided post-migration.

Question 10: Will valid vouchers from Club Vistara be transferred during the integration?

Answer: Yes, valid upgrade and complimentary ticket vouchers will be transferred with their existing validity and will be governed by Flying Returns' rules.

Question 11: Until when can passengers book Vistara flight tickets?

Answer: Passengers can book Vistara flight tickets until November 11, 2024. However, starting from September 3, passengers will be progressively redirected to the Air India website to book tickets, and flights will only be operated under the 'Vistara' banner until November 11.

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